If you’re looking to become a great communicator in all areas of your life, this is the book for you. The Author has many clear and logical concepts in order to help you engage in conversations with people with the sole purpose of reducing conflict, and increasing cooperation.
I believe the stories peppered throughout, assist the reader in understanding how effective communication works. Steps and acronyms are provided with each new view, for the sake of integrating the ideas fully in ones life.
Don’t be caught up in conversational disasters! This book should be kept within arms reach, like a pocket buddy. Its the kind of substance we should have learnt in school at a young age but didn’t. Did you know that there are five basic tools to generate voluntary compliance?!
You’ll have to read the book to find out! ; )